SleepSpan Terms and Conditions

1. Introduction

SleepSpan is an Australian sleep diagnostics and wellness service. By using our website, booking appointments, or accessing any SleepSpan services, you agree to abide by these terms and conditions.

2. Eligibility

Our services are available to individuals aged 18 years and above. Minors may access services only with the consent of a parent or guardian.

You must provide accurate and current registration information and notify us of any changes.

3. Services Provided

SleepSpan offers sleep diagnostics, wellness consultations, and related healthcare and longevity services. All services are provided by qualified professionals.

Medical advice or diagnosis will be provided only by authorized clinicians.

4. Booking and Payments

Bookings are made via our website, phone, or authorized travel partners.

Payment is required in advance for most services. We accept payment by credit card (via Stripe/ Tyro), debit card, and other methods listed on our website.

Cancellation and refund policies are detailed at the time of booking; last-minute cancellations may incur fees.

5. Health Information and Privacy

We collect, use, and store health information in accordance with the Australian Privacy Principles (APPs).

All personal and health data are handled confidentially and securely. Full details are available in our Privacy Policy.

You have the right to access, update, or request deletion of your information.

6. Use of Services

SleepSpan's services and content are not a substitute for independent medical judgment or emergency care.

Do not disregard, delay, or alter medical advice received from your healthcare provider based on information from SleepSpan.

Any recommendations or wellness advice are to be used at your discretion.

7. Intellectual Property

All content, materials, logos, and digital assets provided by SleepSpan are protected by intellectual property law.

You may not reproduce, distribute, or use SleepSpan materials without express written consent.

8. Limitation of Liability

SleepSpan is not liable for any indirect, incidental, or consequential damages related to the use of our services, website, or content.

Our liability is limited as permitted by Australian law.

9. Dispute Resolution

Any disputes will be governed by the laws of Victoria, Australia.

Disputes are to be resolved first through good-faith negotiation, and if unresolved, may be referred to mediation or local courts.

10. Changes to Terms

SleepSpan may update these terms from time to time. The latest version will always appear on our website. Continued use of our services indicates acceptance of updated terms.

11. Contact Us

For queries, complaints, or more information, contact SleepSpan via the website contact form, email, or phone as listed online.